Returns & Refunds
We want you to be happy with your Peachy Keen order. Because many of our products are personalised or made to your specifications, please choose your options carefully before placing your order.
Personalised and custom-made items
Change-of-mind returns may not be available for personalised or custom-made products once production has started. If you need to make a change to an order, contact us as soon as possible at info@peachykeen.com.au and we’ll let you know what can be done.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or different from what you ordered, please contact us at info@peachykeen.com.au as soon as possible. Include your order number and clear photos where relevant so we can assess the issue and arrange an appropriate resolution.
Refunds
Where a refund is approved, it will generally be processed back to the original payment method. Processing times can vary depending on your payment provider.
How to contact us
Email info@peachykeen.com.au with your order number and details of the issue. Please don’t send anything back before contacting us, as we’ll provide return instructions if a return is required.
Nothing on this page limits or excludes any rights or remedies you may have under the Australian Consumer Law.